Privacy Policy

CleanMoo is a Malaysian B2B software platform for cleaning service businesses. It is operated by CleanMoo Digital Solutions. Operator details are listed in the Operator details section on this page.

Under Malaysian data-protection practice, a “data controller” decides why and how personal data is processed. A “data processor” processes personal data on behalf of a controller, according to that controller’s instructions and applicable law.

A. When CleanMoo acts as a data controller

CleanMoo generally determines how and why it processes information such as:

• Website visitor information
• Account-owner information
• Administrator contact information
• Subscription and billing records
• Support requests
• Security and login records
• Product-usage information
• Marketing preferences

B. When CleanMoo acts as a data processor

A customer cleaning company generally decides why personal data uploaded into its CleanMoo workspace is processed. This may include:

• Customer records
• Cleaning-service addresses
• Booking details
• Cleaner and maid records
• Driver records
• Passport documents
• Work-permit-related information
• Appointment instructions
• Invoices and payment records

CleanMoo processes this customer-controlled data to provide the service and according to the customer’s instructions, subject to legal and security requirements.

A. Account and business information

• Name
• Business name
• Job title
• Email address
• Telephone number
• SSM or business-registration information
• Login credentials
• User role
• Subscription information

B. Customer and booking information

• Customer name
• Telephone number
• Email address
• Service address
• Unit number
• Booking date and time
• Cleaning package
• Job instructions
• Booking history

C. Cleaner, maid and driver information

• Full name
• Telephone number
• Nationality
• Date of birth, where required
• Employment or assignment information
• Work schedule
• Assigned jobs
• Emergency or operational contact information

D. Passport and identity-document information

Customers may upload passport-related information such as:

• Passport copy or image
• Passport number
• Passport holder’s name
• Nationality
• Date of birth
• Passport expiry date
• Other details visible on the uploaded passport page

Passport information is collected only when the customer chooses to use features related to worker identification, condominium access registration, appointment reminders or work-permit and entry applications.

CleanMoo does not require customers to upload information that is unnecessary for the intended application.

E. Invoice and payment-record information

• Invoice number
• Invoice amount
• Payment status
• Payment date
• Outstanding balance
• Transaction reference supplied by the customer

CleanMoo may record payment information but does not necessarily process or hold customers’ complete bank-card details. Payment processing, if available, may be handled by a separate payment-gateway provider.

F. Technical and usage information

• IP address
• Browser type
• Device information
• Operating system
• Login time
• Audit and activity logs
• Pages or features accessed
• Error and diagnostic information
• Cookie or analytics identifiers, where applicable

G. Communications

• Support messages
• Emails
• Demo requests
• Feedback
• Contact-form submissions

Personal data may be received:

• Directly from account users
• From the customer organisation that operates the workspace
• From administrators who upload worker or customer records
• Through use of the website and application
• Through support communications
• From payment, authentication, hosting or communication providers
• From authorised integrations enabled by the customer

Personal data may be processed to:

• Create and manage user accounts
• Provide the CleanMoo platform
• Manage bookings and cleaning jobs
• Assign cleaners and drivers
• Display schedules and work instructions
• Maintain customer records
• Generate invoices
• Record payment statuses
• Provide customer support
• Secure and monitor the service
• Detect misuse, fraud or unauthorised access
• Maintain audit logs
• Improve reliability and performance
• Communicate product and service updates
• Comply with legal obligations
• Resolve disputes and enforce agreements

Passport-specific purpose

Passport documents and passport information are processed only for identity-verification and operational purposes selected by the customer, including preparing or sending appointment reminders and providing the required worker-identification information to designated condominium, building or property-management recipients.

CleanMoo must not use maid or cleaner passport information for advertising, profiling or unrelated marketing.

Some condominium or building-management bodies require cleaning companies to provide cleaner or maid identification documents before allowing entry or approving a work appointment.

At the customer administrator’s instruction, CleanMoo may send or make available appointment information together with a passport document or selected passport information to a recipient designated by the customer, through the communication method selected or configured by the customer.

The customer is responsible for:

• Confirming that the passport holder has been informed
• Obtaining any consent or authorisation required
• Confirming that the upload and disclosure are legally permitted
• Selecting the correct authorised recipient
• Ensuring the information is required for the stated purpose
• Avoiding the upload of unnecessary passport pages
• Checking that the information is accurate and current
• Removing information when it is no longer required
• Following employment, immigration, building-management and data-protection obligations

CleanMoo does not independently decide which condominium management body should receive a passport. The customer selects and authorises the recipient.

CleanMoo does not guarantee that any building access, appointment or work-permit application will be approved.

Personal data may be disclosed to:

• Authorised users within the customer’s CleanMoo workspace
• Condominium, building or property-management recipients selected by the customer
• Cloud-hosting and database providers
• Authentication providers
• Email, SMS, WhatsApp or communication providers
• Payment-gateway providers
• Analytics and error-monitoring providers
• Professional advisers
• Regulators, law-enforcement bodies or courts where legally required
• A buyer or successor in a legitimate business transfer

Named service providers are listed only when confirmed in CleanMoo’s operational configuration. If no provider table is published, that means specific providers have not yet been finalised for public disclosure.

Some hosting, communication, analytics or support providers may process information outside Malaysia.

CleanMoo will take reasonable steps to use appropriate contractual, organisational and security safeguards where personal data is transferred internationally.

CleanMoo applies reasonable technical and organisational measures appropriate to the nature of the information processed.

Depending on the features in use and the environment in which CleanMoo is deployed, measures may include access controls, role-based permissions, authentication controls, secure transport, private file storage where available, audit logging, backup controls, confidentiality obligations for staff or contractors, and monitoring for suspicious activity.

No online system can guarantee absolute security.

CleanMoo retains personal data only for as long as necessary to provide the service, follow customer instructions, maintain legitimate business records, resolve disputes and comply with applicable laws.

Customer-controlled records may remain within the customer workspace until deleted by an authorised customer user, the account is terminated or the applicable retention process is completed.

Passport documents should not be retained longer than necessary for the relevant appointment, access-registration, work-permit or record-keeping purpose.

Retention may also be affected by customer configuration, contractual instructions, backup cycles, dispute or security investigations, and legal record-keeping requirements.

Customer organisations must:

• Provide appropriate privacy notices to workers and customers
• Obtain required consent or authorisation
• Use personal data only for legitimate business purposes
• Restrict staff access
• Protect account credentials
• Keep information accurate
• Remove unnecessary information
• Respond to requests from their data subjects
• Inform CleanMoo of relevant data incidents
• Avoid uploading illegal, excessive or unrelated information

Subject to applicable law and the relevant processing relationship, an individual may request:

• Access to personal data
• Correction of inaccurate data
• Withdrawal of consent, where processing depends on consent
• Limitation of direct-marketing communications
• Information about processing and disclosure
• Data portability where legally applicable and technically feasible
• Deletion where applicable and not prevented by legal or contractual requirements

For information controlled by a CleanMoo customer, the request should normally be directed to that customer organisation. CleanMoo may assist the customer in responding.

Not every request will result in immediate deletion. Legal, contractual, security or backup requirements may limit what can be removed or changed.

CleanMoo maintains procedures for assessing and responding to suspected personal-data breaches.

Where required, CleanMoo will cooperate with affected customer organisations and make applicable notifications to the relevant parties or authorities.

Customers must notify CleanMoo promptly if they become aware of unauthorised account access, incorrect passport disclosure, messages sent to the wrong condominium recipient, lost or exposed documents, compromised passwords, or other suspected misuse.

The CleanMoo marketing website is a static site. At the time of this policy, it does not load third-party analytics or advertising cookies.

The browser may store limited technical information needed for normal website operation. If analytics, advertising or other non-essential cookies are introduced later, this section will be updated and an appropriate consent or preference control will be provided where required.

CleanMoo is intended for business users and is not designed for children.

Users must not knowingly upload children’s personal data unless it is lawful, necessary and authorised for a legitimate business purpose.

This Privacy Policy may be updated from time to time.

Material changes may be communicated through the website, application or a registered email address where available.

For privacy questions, access or correction requests, security concerns or complaints, please contact CleanMoo using the contact method published on this page or on the CleanMoo website.

CleanMoo is not a cleaning-service provider, employer of cleaners uploaded by customers, immigration adviser, work-permit authority, condominium management company, payment processor or legal adviser. The customer cleaning company remains responsible for its workers, customers, uploaded information, appointment applications and legal compliance.